Refund Policy

AGREEMENT

All sales are final.

Stock Units

For stock units, a 50% refund will be issued if the cancellation occurs after payment but within 14 days of the purchase date. No refunds will be issued after 14 days from the purchase date.

Custom Trailers

No refunds will be issued once the manufacturing process for custom trailers has begun. The only exception is if there is a manufacturing error, in which case a full refund or replacement will be provided.

Arbitration and Waiver of Jury Trial

All irresolvable disputes or claims pertaining to the vehicles, products, or services delivered by the Seller to the Buyer or the relationships that arise therefrom, whether based in contract, tort, or otherwise, shall be resolved by binding arbitration under the expedited procedures of the Commercial Disputes Arbitration Rules of the American Arbitration Association (AAA) and the Federal Arbitration Act in Title 9 of the US Code and the laws of Florida. Arbitration hearings will be held in the city where the Seller is located or where mutually agreed. A single arbitrator will be appointed by the AAA and will be an attorney or a retired judge with experience and knowledge in commercial transactions. Judgment upon the award rendered in arbitration shall be final and may be entered in any court, state or federal, having jurisdiction. Buyer and Seller mutually agree that in the arbitration process, attorneys fees shall not be awarded by an arbitrator under this agreement. The arbitrator shall not award attorneys fees under this agreement which expressly declines the arbitrators authority. If a dispute or claim is not subject to arbitration for any reason, then the dispute or claim shall be decided in a court of competent jurisdiction without a jury. You and we irrevocably waive all rights to trial by jury.

Seller’s Liability

The Seller’s liability for any and all claims arising from this agreement will be limited to the total value of the trailer delivered under this agreement. Under no circumstances shall the Seller be liable for any special, incidental, or consequential damages.

Complete Agreement

This document represents the entire agreement between the Buyer and the Seller. Any verbal or written promises, understandings, or agreements related to this purchase that are not specified herein shall not be binding on the Seller.

Warranty

Warranty on trailers varies by make and model. Please refer to the warranty information provided with your purchase. Plain Ol’ Trailers acts as a dealer and does not handle warranty claims directly. All warranty claims, manufacturing defects, and repairs must be processed through the manufacturer’s warranty department. Quotes may not include applicable taxes, documentation or title fees, tire fees, and/or any other recommended accessories. I, the purchaser, state that I am over eighteen years of age and have the legal right to transact business. Buyer acknowledges the receipt of a copy of this Agreement.